Support

Get support.

We read every message. Bug reports, feature requests, billing questions, and general curiosity all land in the same inbox. A human answers.

Email ushello@altgems.io

We respond within 24 hours on weekdays and usually the same day. Your email routes straight into our support inbox, tagged, and surfaced in our internal triage view. Nothing gets lost.

Response timeWithin 24 hours

Every messageRead by a human

EscalationDirect to the founder

Browse Help

FAQ across setup, portfolio tracking, taxes, grading ROI, and billing.

See what we shipped

Every feature, fix, and polish pass we push to production.

Urgent billing issue? Email hello@altgems.io with URGENT in the subject line and we will prioritize it.

Privacy·Terms·Help·Changelog